Computers — A Tragedy of Errors: Part Three

The successful use of the computer as a business tool depends on the adaptation of sensible business procedures. A plan should be formulated covering purchase and installation of equipment implemented by one person (a project manager, perhaps) who also ensures that adequate training in the equipment's use is provided for managers, supervisors and operators. Someone must also be made responsible for disk copying, paper flow and routine documentation. The organisation that plans and monitors computer‐related tasks and achievements, and delegates and trains users, will reap the rewards of successful system installation. (Third part of a three‐part article).