Paratransit: Shaping the Flexible Transport Future: Volume 8

This chapter provides the context for this book and highlights how the different chapters contribute to a greater understanding of how the flexible transport future may emerge.

This chapter reviews the content of the book, drawing together the threads to provide insights into the important issues and policies around the world both in practice and for the future.

This book benefits from the papers presented at the TRB-sponsored International Paratransit Conference, “Shaping the New Future of Paratransit,” held in Monterey, CA in the United States (US) in October 2014. Over and above this, chapters were commissioned so as to provide a broader understanding of context and operations. The present is affected by the common problem of the silo nature of funding for transport and the need for innovative solutions to develop partnership working and business models which in turn will allow paratransit or flexible transport systems (FTS) to flourish. This chapter also points to the considerable contribution of the chapters which look to the flexible transport future. These detail the way in which our understanding of mobility must change, the role of technology as an enabler, and the way in which automation will change each mobility mode and the connections between them.

This chapter offers a multidimensional perspective of the current status, operational aspects, and a wealth of case study material to underpin policy and practice in paratransit or FTS. Its particular value is centered on providing not only practice-focused policy content but research content which postulates how the flexible future may need to be influenced to emerge in a way to add to sustainability.

This chapter adopts a transport systems approach to explore why the adoption of paratransit modes is low and sporadic. Regulatory and institutional barriers are identified as a major reason for this. The chapter then reviews key trends and issues relating to the uptake of, and barriers to, paratransit modes. Based on this analysis a new regulatory structure is proposed.

Case studies and research/practice literature.

Following an exploration of the nature of paratransit system design and traditional definitions of ‘paratransit’, it is concluded that institutional barriers are critical. However, current societal trends and service developments, and in particular initiatives from the technology service industry, are developing significant new paratransit models. The chapter concludes with a proposed redefinition of paratransit to facilitate a regulatory change to help overcome its institutional challenges.

A paratransit transformation of public transport services would produce travel behaviours different from models and perspectives built around corridor/timetabled public transport services.

Technology firm invaders (e.g. Uber) are viewed as disrupters from normal transport planning to be controlled or excluded. However they may be the key to a transport system transformation.

Existing public transport modes are ill-suited to modern patterns of travel demand. A system involving paratransit could produce enhanced social mobility and system-level improvements in CO₂ emissions.

This chapter identifies the key issues raised by the emergence of new paratransit modes and the new actors involved. A new regulatory structure is proposed which reflects this understanding.

The purpose of this chapter is to communicate an innovative approach for public transit agencies to best balance ever growing Americans with Disabilities Act (ADA) paratransit ridership and decreasing budgets.

A variety of best practices from Medical Transportation Management, Inc. (MTM)’s current paratransit brokerage operations and historical nonemergency medical transportation (NEMT) operations are discussed, along with recommendations from nationally recognized organizations.

The paratransit brokerage model can help public transit agencies contain paratransit service costs and remove community barriers for passengers through the use of nondedicated vehicle fleets.

This chapter offers practical solutions to public transit agencies interested in exploring new paratransit management methods.

To offer knowledge about the global development of large-scale demand responsive transport systems (DRT), and to stimulate dialogue and collaboration for further innovation and improvement of these systems.

A review of the literature shows how DRT has evolved from the first applications in the 1970s to very complex operations in the last two decades with hundreds of vehicles and thousands of passengers every day. Data collection from available sources on the Internet and personal communications during international projects, conferences, and networking are used to quantify the development and status for large-scale DRT.

In the last decade, DRT is moving slowly ahead with real progress in some countries. The “Danish Model” is a good example of how to organize DRT for the best possible coordination of different mobility services, both “open” to the general market and for the special needs market. Such integration is also observed in a few places in the United States, and some European countries. For a real progress there is a great need and potential for international collaboration, as has been the case for most other sectors.

This is the first known attempt to collect information and compile a list of the 30 largest DRT systems in the world. This is used to analyze trends and provide insight into new directions for large-scale DRT systems. Suggestions for collaboration in various aspects of DRT should be valuable to organizations and policy makers with interest and power to further DRT innovations and operations.

The chapter presents experiences of volunteers to organise and operate public transport services in Germany. A brief overview of the practical issues and a discussion of the possibilities and limitations is given.

The work is based on the author’s experience as a consultant and researcher in the field.

Approximately 250 Bürgerbus presently exist, mainly in rural areas where everyday operations are carried out by a group of volunteers. Service planning is done in partnership with local authorities and transport providers, and benefits from the volunteers’ local knowledge. The services use small vehicles and have a complementary function in the transport system. They primarily cater to local shopping and leisure journeys and, although available to the general public, are predominantly used by pensioners. In recent years, the original concept has evolved and a much greater variety can now be seen.

Beyond providing mobility, the establishment of a Bürgerbus service is an important community achievement and contributes to social cohesion. Variations in the general popularity of volunteering can also be seen in the differing numbers of Bürgerbus schemes in the German regions.

Civic engagement is an important resource for community life, which can also be used for improving mobility. However, experience shows that the professional public transport industry and transport policy must understand the volunteers’ motivations, provide a suitable framework and support to develop concepts tailored to local needs.

This chapter presents a novel visualisation tool, known as Flexible Integrated Transport Services (FITS) that transport commissioners, providers and administrators could employ to specify and edit the operating constraints as they redesign transport services.

The context of rural transport planning is discussed noting that where resources are fewer, effective co-ordination is required to provide passengers with efficient transport services. An overview of the FITS visualisation tool and its different sub-systems (e.g. general information regarding services, operating area, passenger eligibility, fare structure and surcharge structure) is given. Additionally, some key computational details of the system are discussed. Preliminary results of a sample case study that trialled the FITS tool in a specific test run, using simulated transport to health data in the Morayshire and North-West Aberdeenshire area of Scotland are presented. The concluding discussion considers the potential impact of employing tools like FITS in planning transport services in rural and low-demand settings.

Results from the case study show how these effects could be quantified in terms of changes in costs incurred by transport providers, the level of potential demand that could be covered and the associated revenues (fares and subsidies) which could be generated by providers.

The FITS visualisation tool has the potential to act as a planning tool to help transport commissioners, providers and administrators visualise the effects of shifting operating boundaries of flexible transport services.

This chapter applies the Consortium for Advanced Management, International (CAM-I) Activity-Based Cost Management (ABC/M) tool to paratransit. The intent is to enable agencies sponsoring rides to save money through sharing rides and vehicle-time.

Several paratransit cost-allocation models from Transit Cooperative Research Program (TCRP) and other sources are reviewed and one is adapted to the ABC/M methodology, based upon the author’s previous work proportionately allocating ride time among sponsoring agencies at a consolidated human service transportation agency and the price sheets used in contracted operations to minimize financial risk.

Through application of the principles of ABC/M, paratransit providers can properly allocate costs, determine the costs of providing proposed new services, plan for future vehicle acquisitions, and motivate their customers to tailor their transportation needs in a manner that will save them money and boost efficiency.

University-based transportation studies programs may be motivated to apply these strategies to urban and rural paratransit providers that serve several customer agencies.

If agencies sponsoring paratransit rides understand that funds can purchase more rides during off-peak hours or if rides are shared with clients of other agencies, then paratransit resources can be used more efficiently and to the benefit of more individuals.

By enabling the provision of more rides, a greater number of riders will be enabled to reach necessary services and participate in community life.

This is the first application of the ABC/M methodology to paratransit (and transit) and possibly to social services.

This chapter demonstrates how the ‘golden rule’ can be applied by operators of flexible transport services to improve investment and pricing decisions.

The chapter explains why an appropriate decision making framework is particularly important for operators of flexible transport services and compares the traditional economic framework of fixed versus variable costs to the decision-oriented approach that analyses the activities of a firm in terms of costs that are avoidable (i.e. specific to a particular activity) and costs that are shared amongst a number of activities. The chapter introduces the ‘golden rule’ of decision making and discusses issues in implementing the rule.

An economic framework for decision making is particularly important for smaller scale transport operations (such as flexible transport services) because ‘lumpy’ investment costs are more significant than for larger operators. The traditional economic approach divides costs into fixed costs and those which vary by patronage. A better framework for decision making divides costs into those which are specific to a particular activity and, therefore, avoidable if that activity ceases, and those costs which are common to more than one activity.

Using this framework allows operators to apply the ‘golden rule’ in pricing their services so that the avoidable costs of each activity are recovered and the enterprise covers its shared costs overall.

This chapter will be useful to operators of flexible transport services who are new to the industry or are reacting to changes in the funding environment.

The impetus was to assess pluses and minuses of a national mandate with specific paratransit guidelines per “the” 1990 Americans with Disabilities Act (ADA) model. Two European countries were chosen to explore other ways to serve persons with disabilities, not driven by ADA.

This research compared mandates in each area (via a tri-lingual survey) both as related to ADA’s most common practices and the European model of “Persons with Reduced Mobility” (PMRs). After data collection, analysis compared and contrasted ADA and PMR schemes.

Even in California, differences were found among survey sites; for instance, the organization type and mix of services varied greatly, despite a national framework. In Europe, there were more similar approaches among regions where, without a national framework, there was flexible, regional decision-making. In Europe, the national focus is on more regular transit accessibility, maximizing transit use rather than special services.

Five recommendations resulted and apply most directly to California and equally for agencies with or without ADA. The strengths of the PMR approach are transferable to California and the trend among a few California partners to go beyond ADA, while only a local option, reinforces the strength of the PMR solution.

How to improve service and financial performance and enlarge the private sector role are put forward. Existing methods, whether Federal or California-driven, need revisiting to achieve true benefits of coordination.

This chapter introduces the concept of the Shared Mobility Services Agency for the planning and managing of collective transport services at urban and regional level.

Building on previous work which established the concept of the Flexible Transport Service (FTS) Agency as a single co-ordination centre for different flexible services, this chapter extends the concept to consolidate the role of the Agency as a Shared Mobility Centre, including the integration of different on-demand or New Mobility Services and the co-ordination of different key actors in a co-modal approach. Specific attention is given to the enabling information and communication technology (ICT) architecture and standards and to the actions needed for consolidating the Agency’s role.

Findings indicate the fundamental role of the Public Transport Authority (local or regional) to enable the implementation of the concept. Priorities include: recognizing the Agency as an added value service for the area; supporting possible interaction/synergy among different Dispatch Centres and/or with other paratransit services; and defining a specific set of indicators measuring the quality and quantitative of service that are different from those of the conventional transport service.

In a time when household and public expenditure are under pressure, coupled with rapid technology progress (especially enhanced connectivity) the shared mobility services Agency offers a co-ordinated solution to planning and managing collective transport services, including New Mobility Services (represented by recent solutions like Uber, Sidecar, Lyft and BlaBlaCar) which are not yet integrated with traditional transport services.

Sub-Saharan African cities suffer from poor quality transport options, excessive congestion and pollution. The informal transport sector contributes to these problems, but also represents part of the solution. This chapter reflects upon research undertaken to better understand the nature of these services, in the hope of providing insights into possible remediation.

Three case cities were studied: Cape Town; Dar es Salaam; and Nairobi. Each was examined by resident universities with respect to the quantity and quality of paratransit services provided, user satisfaction, business models and industry governance.

Each city has differences, but there are recurring themes. All are experiencing population growth and increased motorization, which steadily deteriorates operating environments. Law enforcement capability is limited and sometimes impeded by corruption. Operating enterprises tend to be fragmented. Financial resources are typically limited such that vehicle maintenance and replacement suffers. The safety and quality of service for passengers are therefore often poor. The prevalence of paratransit services is, however, such that any strategy to reform public transport systems needs to consider a role for them within a scheduled-paratransit hybrid network. Numerous challenges will need to be overcome for successful integration, but significant improvements to service quality can be made in the near- to medium-term through supporting interventions in business development, operating environment, vehicle fleets and operations.

Extension of the research programme could yield some significant improvements to operations and financial sustainability, through the piloting of innovative, lower cost technologies based on smartphone and other ICT technologies.

The chapter reveals that significant improvements to service quality can be made in the near- to medium-term through supporting interventions in business development, operating environment, vehicle fleets and operations.

This chapter identifies the reasons why widespread and large-scale development of DRT has not emerged in the past 10 years even though previous research and analysis had suggested that conditions existed to facilitate such development.

Drawing on personal experience of operating DRT networks, supplemented by an analysis of the operating environment, operational barriers to implementation are identified.

Research results into the identified inhibiting factors are presented and supplemented by personal experience and interviews with key individuals. A successful integrated approach that has allowed a large DRT network to develop is described.

Recent changes in financial and structural conditions affecting the suitability of DRT in the United Kingdom as a solution to unmet travel needs and as a cost-effective alternative to conventional passenger transport are described. It is suggested that these factors have the potential to overcome barriers to further development. However, remaining obstacles in the field of Telematics are identified which may need further attention.

Introduction of large-scale DRT networks will not only be more cost effective but also offset financially driven service reductions and allow unmet travel needs to be met.

The identification of financial, technical, legal and social obstacles to the widespread implementation of DRT allows barriers to be addressed and removed and the full benefits of DRT to be realised. At a time of financial constraint, this allows more economic and integrated passenger transport solutions to be introduced to benefit both end users and service commissioners.

This chapter presents a review of community transport in Australia with the aim of providing material for comparative research in flexible transport.

Research on Australian community transport has been brought together to present an analysis of the key features of the industry: history; geography; funding; regulation and the use of volunteers.

Each key feature has led to the current strong state/territory basis for service organisation and delivery, despite the federal responsibility for supplying most of the funding and ensuring equity and standards. Varying approaches to regulation and supply have also been driven by remoteness and the prevalence of large pockets of entrenched social disadvantage in some regions.

The chapter summarises research findings including hitherto unpublished research on an application of flexible transport services outside mainstream public transport operations in Australia.

An increasing literature focuses on how Demand Responsive Transport (DRT) may contribute to improve public transport. However, qualitative studies about whether such services contribute to social inclusion are lacking. The aim is therefore to understand how citizens experience DRT services.

For this purpose, we compare the different local public transport solutions in three rural municipalities in Norway. One case represents a conventional public transport service with a school bus that is open for all. The two other cases represent DRT solutions with different characteristics in terms of how extensive the services are. The data are qualitative, gathered via interviews and focus groups.

We find that who the users are and their patterns of use differ between the cases. The more extensive the service is, the more popular it is – even to the extent that leisure clubs adapt their start and end times to the public transport routes. Moreover, the evidence suggests that door-to-door transport is crucial for the ability of many people of older age to travel.

The need for door-to-door services means that flexibility has to be incorporated into DRT schemes with fixed bus stops, if the aim is to cover all citizens.

The insights about how not only the users themselves experience different transport services, but also their relations, provide added value. Finally, we argue that, given among others the dispersion of transport responsibilities on different political levels and sectors, the DRT services have not been successful in solving efficiency issues.

The roles of ‘conventional’ (fixed-route and fixed-timetable) bus services is examined and compared to demand-responsive services, taking rural areas in England as the basis for comparison. It adopts a ‘rural’ definition of settlements under a population of 10,000.

Evidence from the National Travel Survey, technical press reports and academic work is brought together to examine the overall picture.

Inter-urban services between towns can provide a cost-effective way of serving rural areas where smaller settlements are suitably located. The cost structures of both fixed-route and demand-responsive services indicate that staff time and cost associated with vehicle provision are the main elements. Demand-responsive services may enable larger areas to be covered, to meet planning objectives of ensuring a minimum of level of service, but experience often shows high unit cost and public expenditure per passenger trip. Economic evaluation indicates user benefits per passenger trip of similar magnitude to existing average public expenditure per trip on fixed-route services. Considerable scope exists for improvements to conventional services through better marketing and service reliability.

The main issue in England is the level of funding for rural services in general, and the importance attached to serving those without access to cars in such areas.

The boundary between fixed-route and demand-responsive operation may lie at relatively low population densities.

The chapter uses statistical data, academic research and operator experience of enhanced conventional bus services to provide a synthesis of outcomes in rural areas.

To assess how advances in technology are changing the market prospects for paratransit, particularly DRT services.

To review recent developments in technology-enabled paratransit service through their impact on the supply curve for local transportation.

Some technology-enabled paratransit services, notably one-way car sharing and shared ride services offered by transportation network companies (TNCs), have been successful in generating significant usage within the past 24 months in Europe as well as the United States. At the same time, the introduction of technological advances in a comprehensive technology platform used for general public DRT services in Denver has not resulted in a ridership response of a large magnitude. Similarly, technology-enabled micro-transit services have had difficulty attracting sustainable levels of ridership. This suggests only some packages of technological innovations are able to shift the transportation supply curve. The key appears to be the development of a comprehensive technology platform which makes the new service simple and convenient to engage, use, and pay for; it is also highly advantageous if the service is less costly to the end user than existing alternatives.

Technology-enabled improvements of paratransit/DRT services are feasible and increasingly available, but the evidence shows that only when the use of technology significantly shifts the supply curve for local transportation that major impacts occur.

To provide concrete evidence as to the circumstances in which technology can make a significant impact on paratransit’s market prospects, but also identifies some of the limits to technology being able to create such impacts.

We introduce and analyze an innovative transportation system called flexible mobility on demand (FMOD). FMOD provides a menu of optimized travel options in real-time. Practical considerations related to the business model for FMOD are taken into account as a pre-study for the pilot that will be conducted in Japan.

A modeling framework of FMOD is developed that integrates scheduling, routing, assortment optimization, and choice modeling methodologies. An assortment optimization model is developed with an objective function to maximize operator profit and consumer surplus.

The FMOD system is analyzed through simulation experiments in a Japanese case study. Simulations are presented for Hino city in Tokyo with different numbers of vehicles in the fleet. This analysis provides insights about the fleet size necessary to maintain reasonable levels of operator profit and consumer surplus.

We consider a business model for FMOD that offers flexibility to the operator in terms of who provides resources. The resources are managed with dedicated and non-dedicated services. The experiment indicates that operators can determine the size of the dedicated fleet based on an objective function that maximizes operator profit and passenger satisfaction.

To explore how the rise of Transportation Network Companies (TNCs) may affect paratransit.

A review of published material and interviews with paratransit managers.

TNCs, typified by Uber and Lyft, are having a significant impact on the taxi industry, which is affecting some US paratransit programs for people with disabilities because it limits the ability of those programs to partner with taxis for a portion of their service. However, some programs have avoided these negative impacts by contracting with taxi companies in a way that provides guaranteed work for some number of drivers.

Paratransit programs might be able to partner with TNCs much as they do now with taxis. However, a number of significant issues would have to be addressed including the lack of any way to schedule a trip in advance, little or no monitoring or dispatching assistance provided to drivers at the time of service, insurance coverage that does not meet typical public agency requirements for contracts, limited screening of drivers or inspection of vehicles, lack of specialized driver training, lack of any provision to negotiate rates, and lack of wheelchair accessible vehicles.

US civil rights legislation applies to TNCs and requires them to serve individuals with disabilities who can use the service; assist with the stowing of mobility devices; not charge higher fares or fees for people with disabilities; and allow service animals.

The value is to help paratransit programs and policy makers adapt to changes in the market for transportation services brought on by technology.

Technological and cultural changes of the past decade have revealed new ways to use the object of the car as demand responsive yet not private. Cars are increasingly able to fulfil the aims of demand responsive transport (DRT), by providing equitable access to flexible, yet sustainable, transport. This chapter outlines the conceptual and empirical case for this increasingly dynamic form of DRT and labels it ‘cars on demand’.

A review of literature and practice is used to detail characteristics of cars on demand, and the reasons for its emergence. Key features are illustrated using examples from around the world.

Cars on demand is a rapidly changing field. New economic models of provision are emerging, yet not all are designed to fulfil the aims of DRT by making transport more sustainable or equitable. These models do, however, contribute to making cars on demand work by encouraging transition from a culture of private-car ownership, to one where the car is an object ‘just’ for use. Cars on demand can therefore contribute to the fracturing of the powerful system of private-car use. Its relationship with decreased vehicle kilometres travelled (VKT) and transport disadvantage is, however, complex and vulnerable to erosion. This vulnerability can be mitigated by regulation and better understanding through research.

This chapter provides a novel conceptualisation of the way the object of the car is used in a demand responsive way. It contributes to understandings of regulatory issues surrounding shared mobility, and provides directions for future research.