Management and Diversity: Volume 3

Although interest in inclusion is becoming widespread, there remains limited understanding of how organizations can create environments that promote inclusiveness and unlock the benefits of workforce diversity. Additional research is needed to better understand how inclusion is conceptualized and experienced in contexts other than North America and Europe. Taking an exploratory approach, the present research seeks to answer the question of how employees in Peru – one of the most socially and economically unequal nations in Latin America – understand the concept of inclusion in the workplace. Semi-structured interviews with 30 employed individuals found that inclusion was generally described as comprising belongingness, uniqueness, and equal treatment. Six elements emerged as key to the creation of workplace inclusion: participation, positive relationships, equality, feeling valued, climate and culture, and positive work conditions. As inhabitants of a developing country with high levels of inequality and discrimination, Peruvian employees’ views provide valuable insight into how inclusion is lived and understood in such a context, and how it may be augmented.

This chapter provides comparative insights into the context of equality and diversity in the United States and the United Kingdom. It argues that there is a real danger that progressive initiatives in combatting racism in both countries may have stalled and indeed may be slipping backwards. The chapter focuses on one sector, the healthcare sector, where service delivery is local but where in both countries there is huge reliance on an international workforce through migration. Despite huge differences in the US and UK healthcare systems, it is found that the pattern of migration with respect to both highly qualified professional workers (e.g. physicians) and middle and lower ranked workers is similar. The resilience of racial disadvantage is exposed in the context of a range diversity management initiatives.

This chapter focuses on diversity issues in France. It shows how these issues came historically in the French context and how the main tensions generated, notably the equality-diversity and universality-diversity tensions, are not understandable without a knowledge of the French Republicanism which gives to the foundations of the French social fabric its peculiarities.

In the postcolonial context of New Caledonia, where management and business leadership are almost exclusively performed by those who are locally called “Europeans,” the management of diversity, as conceived by them, is doubly challenged by the cultural references of Pacific Islanders. They establish both the primacy of “welcoming” on the “welcomed,” posing as legitimate a local equivalent of positive discrimination in favor of Kanak (first people), and the superiority of the principles of balance and harmony between different identity components of the social body over that of individual merit. The founding principles of nondiscrimination in hiring and meritocracy in the management of internal promotions are therefore far from consensus locally. Such a conclusion led to the interrogation of the very notion of diversity, appearing thus rooted in its culture of origin than would be believed in its universalist vocation, and, consequently, its capacity to serve as a common superior principle beyond its cultural sphere of origin.

The objective of this chapter is to outline an integrating picture of the situation, representativeness, contradictions, and challenges that the treatment of diversity assumes in Brazilian society and in its organizations. The aim is to reply to the research question: “How are public policies and organizational practices constructing ways of inserting and valuing the diversity of Brazilians?” We provide a brief background of the changes in the global and Brazilian contexts over the last few decades and analyze the demographic data presented in the 2010 Census and in studies on diversity that were published in the main periodicals in the Administration area in Brazil, between 2000 and 2014 with regard to the segments most widely studied in the academic literature: Afro-descendants, homosexuals, the elderly, Indians, women, and people with a disability. The conclusion reached is that, in a short period of time, Brazil has made great strides in constructing the mechanisms and legal devices for recognizing the rights of its diverse population and that private companies are in the initial stages of introducing diversity programs.

In this chapter, we will be describing the situation of minority groups in the labour market and in organizations in Québec and Canada. We will be focussing mainly on the situation of women and ethnocultural minorities. First, we will present a statistical picture of their situation. Second, we will explore in more depth the situation of two ethnocultural groups – the Maghrebians and the French – in Québec, ¹ to demonstrate the complexity of the situation of minority groups that cannot be portrayed by statistics alone. Then, third, we will examine some tensions specific to Western societies that have an impact on the dynamics of culturally diverse enterprises. This assessment will show that even though much progress has been made, especially for women, there is still much to do to ensure full equality and greater fairness between minority and majority groups in Québec and Canada. Furthermore, by means of a more qualitative analysis of the situation of these two ethnocultural groups, we will see that statistics do not tell the whole story.

The extreme demographic misrepresentation of organisations is a key business and societal issue in South Africa. This research provides organisations that are committed to the creation of a diverse and inclusive environment with key considerations that need to be managed in order to drive transformation. The final output of this research is a set of diversity and inclusion management considerations. It is a blueprint that organisations can use to move beyond compliance recruitment (employment equity), to a commitment to systemic change, driven at organisational, interpersonal and individual levels.

This contribution focuses on analyzing the challenges of diversity in Africa, with a focus on the case of Cameroon. This country, generally presented as “Africa in miniature,” reflects Africa's diversity in different fields: economic, ethnic, religious, linguistic, climatic, ecological. The introductory chapter is the analysis of the diversity in the context of economic growth in Africa. It takes an illustrative testimony of a Cameroonian company executive on its vision and diversity management practices. Thereafter, the chapter highlights the different challenges of diversity management in Cameroon in connection with different analysis settings. The international and African context of diversity is presented to better identify the specifics of Cameroon in the management of diversity. The historical context helps to better understand the challenge of legitimizing heuristic research on diversity. The legal context sheds light on the challenges of institutional regulation of diversity. The cultural context highlights the centrality of the issue of ethnicity. The conclusion explores new fields of research on diversity management and identifies some emerging dimensions of Cameroon's diversity.

The Arab countries are a complex and diverse world, within which exists a cultural diversity that manifests in multiple dimensions: ethnic, tribal, religious, and linguistic, resulting from history, tradition, and immigration. This chapter aims to shed light on the diversity spread across the Arab countries in general, and on the management of this diversity in businesses. We first offer a general description of the societal context of the Arab countries and then highlight the religious, cultural, and ethnic diversity that exists within this context. In the third and fourth parts of this chapter, we outline the means of managing this diversity.

This chapter presents the principal interpretations that took place in Denmark and Sweden regarding the discourse on ‘Diversity Management’. We organise our presentation around three major themes that are central to the local Scandinavian context: gender equality, migration and moral grounds. This chapter shows the important role of gender equality work practices and how these practices now tend to be progressively incorporated in a broad Diversity Management construct, possibly leading to a less radical stance. Moreover, the comparison between Denmark and Sweden reveals the political associations with Diversity Management and migration in Denmark, but not in Sweden. Our third contribution unveils the tensions between the value of equality, which remains strong in the Scandinavian welfare state model, and the actual practices of Diversity Management.

This chapter focuses on the management of ethnic diversity and investigates Diversity Management practices in an organization which is a member of the Diversity Charta in Germany and even won a prize for its outstanding Diversity Management initiatives. However, this chapter illustrates that in this company Diversity Management can only be understood as window dressing, rather than as a serious attempt to manage diversity and particularly ethnic diversity. The case study data derives from a larger study, which examined the habitus of managing ethnic diversity in Germany. The case study data consists of observations, interviews with key internal stuff as well as employees, a focus group, documentary analysis of company data (policies, annual reports, brochures, as well as employee statistics), information about company history and lastly visual data in the form of pictures.