Even an ocean away: developing Skype‐based reference for students studying abroad
Abstract
Purpose
The purpose of this paper is to outline the development of a Skype‐based, study abroad reference service.
Design/methodology/approach
The paper discusses the criteria used for technology and situates the project in the literature on study abroad reference services.
Findings
Using Skype, a free video‐conferencing software, allows librarians to offer reference services to study abroad students effectively, easily, and without new technologies or significant cost.
Originality/value
The paper offers other librarians strategies for developing and launching similar programs and shares challenges encountered to prepare librarians for success in their own projects.
Keywords
Citation
Faye Cohen, S. and Burkhardt, A. (2010), "Even an ocean away: developing Skype‐based reference for students studying abroad", Reference Services Review, Vol. 38 No. 2, pp. 264-273. https://doi.org/10.1108/00907321011045025
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited