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Even an ocean away: developing Skype‐based reference for students studying abroad

Sarah Faye Cohen (Champlain College, Burlington, Vermont, USA)
Andy Burkhardt (Champlain College, Burlington, Vermont, USA)

Reference Services Review

ISSN: 0090-7324

Article publication date: 18 May 2010

1800

Abstract

Purpose

The purpose of this paper is to outline the development of a Skype‐based, study abroad reference service.

Design/methodology/approach

The paper discusses the criteria used for technology and situates the project in the literature on study abroad reference services.

Findings

Using Skype, a free video‐conferencing software, allows librarians to offer reference services to study abroad students effectively, easily, and without new technologies or significant cost.

Originality/value

The paper offers other librarians strategies for developing and launching similar programs and shares challenges encountered to prepare librarians for success in their own projects.

Keywords

Citation

Faye Cohen, S. and Burkhardt, A. (2010), "Even an ocean away: developing Skype‐based reference for students studying abroad", Reference Services Review, Vol. 38 No. 2, pp. 264-273. https://doi.org/10.1108/00907321011045025

Publisher

:

Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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