ERP architectural/operational alignment for order‐processing performance
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 January 2004
Abstract
The selection of an appropriate enterprise resource planning (ERP) solution remains a complicated task. Since the fundamental role of an ERP solution is to support corporate operations, a key consideration is its alignment with the process requirements of the firm. This work is an investigation into the impact that this alignment has on perceived operational performance. Data are collected using a survey administered to representatives of the machine manufacturing industry. The findings suggest that the alignment of ERP solutions with operational needs is crucial to perceived ability to deliver orders on time and to general satisfaction with the ERP solution.
Keywords
Citation
Bendoly, E. and Jacobs, F.R. (2004), "ERP architectural/operational alignment for order‐processing performance", International Journal of Operations & Production Management, Vol. 24 No. 1, pp. 99-117. https://doi.org/10.1108/01443570410511013
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited