Malcolm Baldrige National Quality Award leadership model
Abstract
In this study, a Malcolm Baldrige National Quality Award (MBNQA) criteria‐based survey was used to assess the quality status of organizations that employ quality professionals. The objective was to focus on the relationship between leadership (LS), information and analysis, human resource planning, process quality, and customer focus. The result was the development of an MBNQA‐based model that demonstrated the relationship between executive LS and the MBNQA factors.
Keywords
Citation
Prybutok, V. and Cutshall, R. (2004), "Malcolm Baldrige National Quality Award leadership model", Industrial Management & Data Systems, Vol. 104 No. 7, pp. 558-566. https://doi.org/10.1108/02635570410550223
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited