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Patron‐focused services in three US libraries: collaborative interlibrary loan, collection development and acquisitions

Megan Allen (Megan Allen is Interlibrary Loan Librarian at the Thomas Crane Public Library, Quincy, Massachusetts, USA.)
Suzanne M. Ward (Suzanne M. Ward is Head, Access Services, Purdue University Libraries, West Lafayette, Indiana, USA.)
Tanner Wray (Tanner Wray is Head, Access Services, Memorial Library, at the University of Wisconsin‐Madison, Maxison, Wisconsin, USA)
Karl E. Debus‐López (Karl E. Debus‐López is Chief Acquisitions Librarian, General Library System, both at the University of Wisconsin‐Madison, Maxison, Wisconsin, USA)

Interlending & Document Supply

ISSN: 0264-1615

Article publication date: 1 June 2003

1872

Abstract

To improve service and increase user satisfaction, some libraries are exploring new models of collaboration among the Interlibrary Loan, Collection Development and Acquisitions departments. One public library and two university libraries present models in which funds were set aside to purchase materials requested by library users through interlibrary loan. The models differ in some details but in all cases interlibrary loan staff select the titles to be purchased and acquisitions staff rush order the requested titles. Titles are then either rush processed in technical services and circulated to the user, or are received un‐processed in interlibrary loan for immediate patron use and are cataloged later. All three models have been in operation for two years or more and have moved from the pilot project stage to permanent implementation. Data are presented on the effectiveness of these models, including turnaround time, average cost per title, user satisfaction, and subsequent circulation of titles.

Keywords

Citation

Allen, M., Ward, S.M., Wray, T. and Debus‐López, K.E. (2003), "Patron‐focused services in three US libraries: collaborative interlibrary loan, collection development and acquisitions", Interlending & Document Supply, Vol. 31 No. 2, pp. 138-141. https://doi.org/10.1108/02641610310477215

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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