Quality function deployment and its extensions
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 29 June 2010
Abstract
Purpose
The author aims to review the fundamental concept of quality function deployment and to discuss the facts that the road to success for new product development is the identification of customers' requirements and their conversion into engineering design requirements. Thereafter, the author seeks to present an in‐depth review of the subject and to study five new cases on the topic of quality function deployment.
Design/methodology/approach
The paper discusses the key elements of quality function deployment and the fact that the vision for the development of a comprehensive quality system can be built on the principles of quality function deployment taking customer requirements into consideration and relating them to design requirements.
Findings
To make the product development task successful and bring competitive advantages to the core business, management must be committed to the needs of customers through marketing surveys and implementing these in the process of product development by converting them into engineering design requirements.
Originality/value
This article reviews quality function deployment and its extensions such as fuzzy QFD, AHP and QFD, statistically extended QFD, dynamic QFD, and other extensions. In addition, cases covering the topics of a ship of quality, cost‐design parameter modeling, an enhanced version of quality function development, financial factors and uncertainties in the product design process with fuzzy formulation, and a model for prioritizing and designing rule changes for the game of soccer, are also reviewed.
Keywords
Citation
Zare Mehrjerdi, Y. (2010), "Quality function deployment and its extensions", International Journal of Quality & Reliability Management, Vol. 27 No. 6, pp. 616-640. https://doi.org/10.1108/02656711011054524
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited