Quality function deployment in construction design: application in low‐cost housing design
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 August 1999
Abstract
Quality function deployment (QFD) is a design management tool to enhance the quality aspect of products and services as well as to increase customer satisfaction. This paper describes the concept and technique of QFD as applied to the construction industry with special focus on a low‐cost housing scheme. The benefits of QFD on the aspects of reliability in quality, cost and time for low‐cost housing from the customers’ viewpoint are also presented.
Keywords
Citation
Abdul‐Rahman, H., Kwan, C.L. and Woods, P.C. (1999), "Quality function deployment in construction design: application in low‐cost housing design", International Journal of Quality & Reliability Management, Vol. 16 No. 6, pp. 591-605. https://doi.org/10.1108/02656719910268198
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited