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Current status of total quality management implementation in Taiwan companies

Pao‐Long Chang (College of Management, National Chiao Tung University)
Kuen‐Horng Lu (Department of Industrial Engineering and Management, National Kaohsiung Institute of Technology, Taiwan, ROC.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 February 1995

856

Abstract

A survey was carried out to obtain some information about TQM implementation in Taiwan. Describes the main findings through the eight critical factors of TQM – role of top management and quality policy, role of quality department, training, employee relations, process management/operating procedures, quality data and reporting, product/service design, supplier quality management.

Keywords

Citation

Chang, P. and Lu, K. (1995), "Current status of total quality management implementation in Taiwan companies", The TQM Magazine, Vol. 7 No. 1, pp. 14-19. https://doi.org/10.1108/09544789510076852

Publisher

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MCB UP Ltd

Copyright © 1995, MCB UP Limited

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