Current status of total quality management implementation in Taiwan companies
Abstract
A survey was carried out to obtain some information about TQM implementation in Taiwan. Describes the main findings through the eight critical factors of TQM – role of top management and quality policy, role of quality department, training, employee relations, process management/operating procedures, quality data and reporting, product/service design, supplier quality management.
Keywords
Citation
Chang, P. and Lu, K. (1995), "Current status of total quality management implementation in Taiwan companies", The TQM Magazine, Vol. 7 No. 1, pp. 14-19. https://doi.org/10.1108/09544789510076852
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited