To read this content please select one of the options below:

An empirical study of critical factors of TQM in Palestinian organizations

Samir Baidoun (Samir Baidoun is an Assistant Professor in the Department of Business Administration, Birzeit University, Birzeit, Palestine.)

Logistics Information Management

ISSN: 0957-6053

Article publication date: 1 April 2003

2203

Abstract

This paper presents the results of a questionnaire survey to investigate factors of quality that are absolutely essential for successful implementation in Palestinian organizations. Out of a possible list of 78 names of organizations, 78 were targeted, with 78 usable questionnaires returned, thus giving a response rate of 100 per cent. The analysis led to the development of a criticality quality factor structure, comprising 19 factors sorted in descending order of criticality through three tiers. All of the factors were found to be supported by similar studies and quoted literatures.

Keywords

Citation

Baidoun, S. (2003), "An empirical study of critical factors of TQM in Palestinian organizations", Logistics Information Management, Vol. 16 No. 2, pp. 156-171. https://doi.org/10.1108/09576050310467296

Publisher

:

MCB UP Ltd

Copyright © 2003, MCB UP Limited

Related articles