Implementing quality management in the hospitality industry: Current efforts and future research directions
Benchmarking for Quality Management & Technology
ISSN: 1351-3036
Article publication date: 1 December 1996
Abstract
Examines the issue of implementing quality management (QM) programmes in the hospitality industry by grouping the prescriptive literature into four research streams. Based on the literature, suggests a proactive approach to implementing QM in the hospitality industry. Finally, provides issues related to QM in the hospitality sector, which need to be addressed in the future.
Keywords
Citation
Motwani, J., Kumar, A. and Youssef, M.A. (1996), "Implementing quality management in the hospitality industry: Current efforts and future research directions", Benchmarking for Quality Management & Technology, Vol. 3 No. 4, pp. 4-16. https://doi.org/10.1108/14635779610153327
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited