Improvement of organizational efficiency and effectiveness by developing a manufacturing strategy decision support system
Abstract
Purpose
To develop a model for manufacturing strategy formulation and implementation to help the managerial body of a corporation improve the efficiency and effectiveness of their company.
Design/methodology/approach
The quality function deployment (QFD) technique is used in the formulation process to provide the basis for selection between options in each of the formulation stages. The proposed model consists of six stages starting from the business strategy formulation, functional strategy formulation, manufacturing priorities formulation, the generation of action plans and the suggestions of the detailed tasks of each action plan, and ending up with the evaluation of the developed strategy. QFD capture software is used to form the matrices needed for the proposed model.
Findings
It was found that the proposed QFD approach is easy to apprehend, clear to be applied and leads to dependable manufacturing strategy. Accordingly, this model is recommended to be used in other functional areas in addition to manufacturing to develop their functional strategies.
Research limitations/implications
After the application of this model, the quality of management in this company was improved and recommended for other companies.
Originality/value
The paper provides a QFD approach that can be applied to any company by their managerial body in order to improve the efficiency and effectiveness of their company.
Keywords
Citation
Jalham, I.S. and Abdelkader, W.T. (2006), "Improvement of organizational efficiency and effectiveness by developing a manufacturing strategy decision support system", Business Process Management Journal, Vol. 12 No. 5, pp. 588-607. https://doi.org/10.1108/14637150610691019
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited