The use of performance measurement system in logistics change process: Proposal of a guide
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 26 April 2011
Abstract
Purpose
The purpose of this paper is to analyze how performance measurement systems (PMSs) can be used to support the key elements of the logistics change process.
Design/methodology/approach
The research analytical framework is based upon the review of the mainstream literature on PMS and its use in the organizational change process. Two case studies in high logistical performing companies from the manufacturing sector were undertaken to describe how the use of PMS supports their logistics change process.
Findings
The results from both case studies showed that the use of PMS can support all elements of the logistics change process, which is triggered by the monitoring and analysis of the current situation, its management and finally the compilation and interpretation of performance results. This last stage is responsible for reviewing performance measures and providing feedback for further change and improvement initiatives.
Originality/value
This paper presents the first empirical analysis of the role played by the use of PMS in the logistics change process in high logistical performing companies. Furthermore, it is the first research to investigate logistics performance measurement from the perspective of logistics excellence and change management models to propose a guide to measure performance and lead change process in this area.
Keywords
Citation
Hisano Barbosa, D. and Andreotti Musetti, M. (2011), "The use of performance measurement system in logistics change process: Proposal of a guide", International Journal of Productivity and Performance Management, Vol. 60 No. 4, pp. 339-359. https://doi.org/10.1108/17410401111123526
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited