To read this content please select one of the options below:

Enclave Resorts in Mauritius

Perunjodi Naidoo (University of Technology, Mauritius)
Prabha Ramseook-Munhurrun (University of Technology, Mauritius)

The World Meets Asian Tourists

ISBN: 978-1-78560-219-1, eISBN: 978-1-78560-218-4

Publication date: 7 December 2016

Abstract

Destination and resort managers have little knowledge regarding the Chinese outbound tourist market, yet its enormous potential cannot be overlooked. Providing services to this often unfamiliar segment can be difficult and may result in poor service delivery which can be detrimental to both enclave resorts and small island destinations, such as Mauritius. This study uses in-depth interviews among key informants from three- to five-star enclave resorts targeting Chinese tourists. The main challenges experienced by the resorts are cultural behavior, language barriers, different food habits, and the need to improve the service facilities and experience. Based on insights from industry practitioners, the study identifies service modifications provided by enclave resorts to provide Chinese tourists with a positive experience.

Keywords

Citation

Naidoo, P. and Ramseook-Munhurrun, P. (2016), "Enclave Resorts in Mauritius", The World Meets Asian Tourists (Bridging Tourism Theory and Practice, Vol. 7), Emerald Group Publishing Limited, Leeds, pp. 127-147. https://doi.org/10.1108/S2042-144320160000007009

Publisher

:

Emerald Group Publishing Limited

Copyright © 2017 Emerald Group Publishing Limited