Designing performance measures: a structured approach
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 November 1997
Abstract
Describes the development and testing of a framework which can assist in the process of designing performance measures. Grounds the framework in the relevant literature and explains how it was developed and tested through a series of action research projects involving collaborators primarily from the aerospace and automotive industries. Notes that inadequately designed performance measures can result in dysfunctional behaviour often due to the method of calculation encouraging individuals to pursue inappropriate courses of action. The performance measure record sheet presented provides a structure which considers factors such as the purpose of the measure and the source of data. Notes the advantages of the record sheet, such as its use to audit existing measures of performance and to facilitate the process of designing new ones.
Keywords
Citation
Neely, A., Richards, H., Mills, J., Platts, K. and Bourne, M. (1997), "Designing performance measures: a structured approach", International Journal of Operations & Production Management, Vol. 17 No. 11, pp. 1131-1152. https://doi.org/10.1108/01443579710177888
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited