Are You Really Listening? THE BENEFIT OF EFFECTIVE INTRA‐ORGANIZATIONAL LISTENING
Abstract
Draws attention to the importance of listening skills. Approximately three fourths of the business day is spent engaged in some form of communication. Effective listening is central to enhanced communication but managers do not always listen because active listening is not a natural process. It requires both mental and physical effort on the part of the listener. Intra‐organizational listening can become a powerful competitive tool. Suggestions for improving listening skills on an organizational and an individual level are provided.
Keywords
Citation
Helms, M.M. and Haynes, P.J. (1992), "Are You Really Listening? THE BENEFIT OF EFFECTIVE INTRA‐ORGANIZATIONAL LISTENING", Journal of Managerial Psychology, Vol. 7 No. 6, pp. 17-21. https://doi.org/10.1108/02683949210018331
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited