The Education and Training Needs of the Hotel Financial Controller
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 October 1994
Abstract
The hotel controller′s role has changed substantially over recent years, largely as a result of the economic recession, for which new skills and knowledge are required. Focuses on the lack of education and training for those currently in employment within the industry: current industry attitudes (as an effect of the recession) towards education; and training emphasizing expenditure on statutory items rather than on management development. Identifies a gulf between controllers and their head office superiors. Controllers indicated that their stated needs for training and education were not being met, whereas their superiors considered that the onus was on the controllers to be proactive in their own self‐development.
Keywords
Citation
Burgess, C. (1994), "The Education and Training Needs of the Hotel Financial Controller", International Journal of Contemporary Hospitality Management, Vol. 6 No. 5, pp. 09-13. https://doi.org/10.1108/09596119410065905
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited