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The impact of TQM on financial performance

Jonas Hansson (Jonas Hansson is a Doctoral Students, at the Division of Quality Technology & Statistics at the Lulea University of Technology, Sweden.)
Henrik Eriksson (Henrik Eriksson is a Doctoral Students, at the Division of Quality Technology & Statistics at the Lulea University of Technology, Sweden.)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 December 2002

4228

Abstract

The question of whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted to examine the impact of TQM on financial performance, but there is still disagreement concerning the effectiveness of TQM. This paper presents a study of Swedish quality award recipients, which are compared to branch indices and to identified competitors. The comparison concerns the development of different financial performance indicators. The study indicates that the award recipients as a group outperform the branch index and their identified competitors on most of the studied indicators.

Keywords

Citation

Hansson, J. and Eriksson, H. (2002), "The impact of TQM on financial performance", Measuring Business Excellence, Vol. 6 No. 4, pp. 44-54. https://doi.org/10.1108/13683040210451714

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited

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