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Implementing stakeholder management: a case study at a micro‐enterprise

Peter Johansson (Supplier Quality Engineer, Sony Ericsson Mobile Communication, Luleå University of Technology, Malmö, Sweden)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 29 August 2008

3608

Abstract

Purpose

The purpose of this paper is to explore the implications of stakeholder theory for organisational development and contribute to the knowledge of operational stakeholder management.

Design/methodology/approach

The paper presents a case study in a micro‐enterprise where data have been collected as participant observations.

Findings

Stakeholder theory suggests that to be sustainable, organisations must find a balance between different stakeholder interests. The paper presents a case study where a stakeholder model has been tested in a micro‐enterprise. Results include a revised model based on the experiences from the case. The stakeholder model has been adapted to accommodate a process approach and the PDSA‐cycle.

Practical implications

The model can be used when wanting to develop a structured management system based on stakeholder interests.

Originality/value

The paper has a vast content of originality as not as much has been written about stakeholder management from an empirical point of view as from a theoretical.

Keywords

Citation

Johansson, P. (2008), "Implementing stakeholder management: a case study at a micro‐enterprise", Measuring Business Excellence, Vol. 12 No. 3, pp. 33-41. https://doi.org/10.1108/13683040810900386

Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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