Quality performance measurement practices in manufacturing companies
Abstract
Purpose
The purpose of this paper is to present the results of a survey study on quality performance measurement practices in the Turkish top 500 manufacturing companies. The study evaluates both financial and non‐financial aspects of quality performance measures in Turkish manufacturing companies.
Design/methodology/approach
The methodology of the study was a postal questionnaire survey. The survey was conducted with the top 500 industrial enterprises in Turkey specified by the Istanbul Chamber of Industry (ICI) for the year 2005. These firms are selected and ranked by ICI according to production‐based sales.
Findings
Two major findings of the study are: Turkish manufacturing companies utilize non‐financial measures more frequently than financial measures; and Turkish managers perceive non‐financial measures to be more effective than financial measures.
Research limitations/implications
The sample is restricted to the top 500 industrial enterprises in Turkey. As the data in this study were collected from the manufacturing companies, the findings should not be generalized to other sectors.
Originality/value
The study is unique in reflecting the general practices and perceptions of manufacturing companies on quality performance measures across Turkey.
Keywords
Citation
Uyar, A. (2009), "Quality performance measurement practices in manufacturing companies", The TQM Journal, Vol. 21 No. 1, pp. 72-86. https://doi.org/10.1108/17542730910924763
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited