KTS Saving and Credit Society: managing communication
Publication date: 13 June 2016
Abstract
Subject area
Management.
Study level/applicability
Undergraduate and Post Graduate.
Case overview
Communication is a critical function of management, as it allows all stakeholders in an organization effectively and appropriately express their views in turn enabling the organization accurately execute its mandate and meet its objectives and those of its stakeholders.
Expected learning outcomes
The student should be able to describe communication as a function of management, evaluate the process of communication, differentiate forms of communication, identify the networks of communication, examine the barriers of communication and role of managers in using communication to achieve organizational change.
Supplementary materials
Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.
Subject code
CSS 6: Human resource management.
Keywords
Acknowledgements
I wish to acknowledge the great assistance of Cyrus Mutinda during the interactions with the entire SACCO fraternity and his great assistance in facilitating my visits and interactions with the firm members. I would also want to acknowledge the immense assistance I have received from Dr Katuse while preparing this case study.
Disclaimer: This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision-making. The author/s may have disguised names; financial and other recognizable information to protect confidentiality.
Citation
Wanjiru Kabui, A.C. (2016), "KTS Saving and Credit Society: managing communication", , Vol. 6 No. 2. https://doi.org/10.1108/EEMCS-03-2015-0044
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited