Mediating role of stress between work-family conflict and job satisfaction among the police officials: Moderating role of social support

The purpose of this study is to examine the effect of work-family conflicts (WFC) on job stress and its subsequent impact on job satisfaction among the police officials. It also examined the moderating effect of the social support from organisations between employees’ job stress and satisfaction.

The authors conducted a survey on 599 police officials associated with 20 police stations in New Delhi, India. The study involved a hierarchical regression analysis to examine the relationship between independent (WFC) and dependent (satisfaction) variable with the mediator (stress) as well as the moderator (social support).

The findings revealed that stress mediated the relationship between WFC and satisfaction of the police officials. Further, social support acted as a moderator between their job stress and satisfaction.

The study findings added a new chapter in the existing literature by developing a comprehensive framework that considers different dimensions, i.e. WFC and job stress in Indian context.

The study has originality and offers value to police organisation as it focuses on police officials, and explores their WFC and job stress and its subsequent effect on their job satisfaction.