Interlending & Document Supply

KITS: a national system for document supply in Turkey : Table of Contents

Ertugrul Cimen, Ayhan Tuglu, Mehmet Manyas, Sema Çelikbas, Zeki Çelikbas — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – The paper aims to describe a new national system for resource sharing and document supply in Turkey. Design/methodology/approach – The paper takes a historical and descriptive approach. Findings – KITS has been very successful in linking academic and other institutions in Turkey to an effective and efficient system of document supply. This is illustrated by figures provided on its expansion in the last two years. Practical implications – The paper is useful for all librarians concerned with national document supply systems, especially in the developing world. Originality/value – This is the first published review of the national system that is transforming document supply in Turkey, and it deals frankly with the obstacles that KITS faces, at the same time indicating the ways in which success has been achieved.

Many roads to information: digital resource sharing and access at the Swiss National Library : Table of Contents

Genevieve Clavel-Merrin — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – The paper seeks to describe the changes in user expectations for access to material at the Swiss National Library and the different ways it seeks to provide access information through resource sharing. Design/methodology/approach – The paper describes briefly the Swiss National Library's background and mandate, its digitisation work and access to these resources. Findings – The Swiss National Library is developing services, both e-services and non-e services, to support the information requirements of its users. Originality – This is one of the few papers to provide an up-to-date account of developments at the Swiss National Library.

Document supply and resource sharing in Portuguese libraries: the role of the National Library : Table of Contents

Elisa Maria Gaudêncio Soares — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – The purpose of the paper is to describe the development of the Portuguese document supply system with particular emphasis on the role of the National Library but also in its academic and public library sectors. Design/methodology/approach – The paper is descriptive in nature. Findings – Portugal emerged from a long period of monarchy and dictatorship, profited from being a EU member, and libraries are now exploiting the advantages of information technology particularly for the benefit of remote users. Originality/value – This is probably the first overview of historical and recent developments in document supply in Portugal.

Science and technology at the Bibliothèque nationale de France: a new policy, a new electronic library and a new access to information : Table of Contents

Hervé Colinmaire — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – The purpose of this paper is to describe developments in electronic reproduction and delivery at the Bibliothèque nationale de France (BnF), and in particular in science, technology and medicine (STM) subjects. Design/methodology/approach – The paper takes a descriptive approach. Findings – Radical changes are taking place at the BnF, especially in widening access and in document supply. Originality/value – This is one of the very few papers in English to describe the strategic developments at the BnF to service its customers, both onsite and remote.

Interlibrary loan services at Library and Archives Canada : Table of Contents

Paula Kelsall, Elizabeth Onyszko — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – The purpose of this paper is to describe the interlibrary loan services of Library and Archives Canada. Design/methodology/approach – The paper describes the loans, copies and locations services of Library and Archives Canada, and patterns of demand for those services. It also describes the institution's role in the Canadian resource sharing environment. Findings – Library and Archives Canada offers access to a broad range of Canadian documents, and also provides services that support resource sharing in Canada. Demand for the institution's traditional ILL services is declining, and its focus is turning to digital access. Originality/value – The paper provides a picture of a national institution at a time of rapid change. It contains information that will be useful to those seeking documents from Canada.

The ILL Service in the Biblioteca Nacional de España : Table of Contents

Beatriz Albelda, Sonia Abella — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – The purpose of this paper is to describe the recent developments implemented in the ILL Service in the Biblioteca Nacional de España, aimed at a customer-focused approach. Design/methodology/approach – The paper is based on those facts and activity figures reported between 2006 and the first semester of 2009 within the ILL Service. Findings – As a result of the implementation of a series of quality standards (promotion of off-site options, automation of workflows, review of procedures), a customer-focused approach has been built in the ILL Service. Performance evaluation is a crucial issue in order to provide a better service and to benchmark with similar units in national libraries. The implementation of new electronic services and the great digitisation projects provide a larger visibility of national collections as well as an increase in ILL demand. The ILL Service continues to play a key role in cooperation and support for research, mainly in Hispanic studies. Originality/value – The paper highlights the major quality measures introduced in the last few years in order to meet new customer needs in the ILL Service offered by the National Library of Spain. It also incorporates the impact of the main digitisation projects on the ILL Service.

Development of document delivery by libraries in Germany since 2003 : Table of Contents

Uwe Rosemann, Markus Brammer — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – This paper aims to describe the development and current situation of electronic document delivery by public libraries in Germany, taking into account the impact of the changing regulatory framework of German copyright law and the consequences of law suits against libraries and Subito. Design/methodology/approach – The paper describes the current situation. Also, the new licensing strategy of the Subito delivery service and the national licensing strategy for electronic media of German libraries and the German Research foundation come into focus Findings – The negative development of copyright law posed a new challenge for document delivery services in Germany since the statutory licence in German copyright law no longer covers electronic document delivery provided by Subito and other library document delivery services. Licence agreements with publishers or intermediaries such as copyright clearance centres are now necessary to allow delivery of electronic documents. These negotiations have proven to be very complex and controversial, but now a complicated framework of licence agreements has been concluded and will enable German libraries to generally provide electronic documents in the future. DRM-systems, however, still are a challenge for customers and the delivery service. Practical implications – Demand of delivery services has decreased and may decrease even more in the long run due to availability and direct accessibility of electronic documents, together with the national licensing program in Germany. Originality/value – The paper provides a concise summary and gives an impression of the development of document delivery services of German libraries between 2003 and 2008 with special reference to the legal position and changes to German copyright law.

The Russian State Library: Russia's national centre for interlibrary loan and document delivery : Table of Contents

Nadezhda Erokina — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – This paper aims to describe the document supply services of the Russian State Library. Design/methodology/approach – The paper is descriptive in nature. Findings – After the hiatus of the 1990s the document supply service has recovered and is developing new electronic services. Resource sharing is also growing. Originality/value – The paper provides a historical and contemporary overview of the development of document supply in Russia and the Soviet Union.

The National Library of Australia's document supply service: a brief overview : Table of Contents

Margarita Moreno, Anne Xu — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – This paper aims to describe the role of the National Library of Australia in the Australian interlibrary loan environment, not just in terms of providing access to National Library collections through the document supply service, but also in providing infrastructure to support interlibrary loans across Australia. Design/methodology/approach – The paper describes the various roles the National Library plays in the interlibrary loan/document delivery environment in Australia. It covers the document supply service and the Libraries Australia service, which provides the infrastructure that supports interlibrary loans/document delivery in Australia, and briefly reports on the evaluation of services currently being undertaken. Findings – Providing access to library collections is complex and constantly changing. Client expectations are increasing, and libraries need to change traditional practices to meet user needs. Originality/value – The paper covers the services offered by the National Library of Australia in supporting interlibrary loans/document delivery. Very few papers cover this topic.

The National Library of Singapore experience: harnessing technology to deliver content and broaden access : Table of Contents

Sharmini Chellapandi, Chow Wun Han, Tay Chiew Boon — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – This paper seeks to focus on the efforts of the National Library of Singapore (NLS) to make accessible resources to users who may not come to the library physically or resources that the library may not hold or own, and to discuss some of the initiatives launched by the NLS in the past five years, including the encyclopedic Singapore Infopedia, the landmark collaborative project between the NLS and Singapore Press Holdings (SPH) that initiated NewspaperSG, and the Singapore Memory Project, a nationwide initiative to build a national digital collection of materials about Singapore. Design/methodology/approach – The paper takes a descriptive approach. Findings – With libraries the world over facing the challenge of meeting the needs of users in improving access, the National Library of Singapore (NLS) has, in the past decade, sought to explore ways in which remote reference services can be improved and access to its collections in the online space enhanced. Originality/value – The paper gives an insight into the latest developments at the National Library aimed at servicing its remote users.

British Library document supply – a fork in the road : Table of Contents

Andy Appleyard — Mon Feb 15 02:05:20 GMT 2010

Abstract:
Purpose – This paper seeks to provide an overview of recent developments within the British Library's document supply service and offer an insight into future plans. Design/methodology/approach – The paper takes the form of a general review. Findings – The British Library Document Supply Centre (BLDSC) has made tremendous gains in optimising the service in its current guise. As with similar organisations, challenges are presenting themselves that require a completely new look at the way the business model is designed. Although the long-term plan is not completely formed, this paper aims to give an insight into current thinking. Originality/value – The paper spells out the improvement strategy that the BL has adopted for document supply in the light of the worldwide decline.