Evaluation and Trust
Dilemmas of Engagement: Evaluation and the New Public Management
ISBN: 978-0-7623-1342-6, eISBN: 978-1-84950-439-3
Publication date: 19 July 2007
Abstract
Given the importance of trust in social life, the concept has had little direct attention from evaluators.1 Trust is central to the seeming integrity of social processes, including, of course, the social processes we call evaluation. Evaluation depends for its success on cooperative relationships and a measure of trust. Evaluation stands in an interesting relationship to trust. The credibility and utility of evaluation rests on trust. Loss or lack of trust is a major impetus to evaluation, and evaluation sometimes takes the place of trust. The process of evaluation requires trust, and evaluation is used to underpin or provide a warrant for trust.
Citation
Norris, N. (2007), "Evaluation and Trust", Kushner, S. and Norris, N. (Ed.) Dilemmas of Engagement: Evaluation and the New Public Management (Advances in Program Evaluation, Vol. 10), Emerald Group Publishing Limited, Leeds, pp. 139-153. https://doi.org/10.1016/S1474-7863(07)10010-7
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited