Assessing privatized airport performance from stakeholder viewpoints: a study of Sydney Airport

Abstract

Airport privatization has led to the emergence of new industry players enabling them, it is claimed, to raise additional capital, improve efficiency, reduce costs, generate new revenue streams and engage in new commercial airport investments in the market economy. A question remains about the impact and benefit of airport privatization reforms on stakeholder groups. It is also debatable how overall privatized airport performance can be formally assessed. This chapter reports the perceptions of key stakeholder groups on the privatization of Sydney Airport. Preliminary attributes and indicators of the airport performance stakeholder model, with an emphasis on assessing privatized airport performance from stakeholders’ perspectives are considered. A qualitative paradigm was applied to this field research. Leximancer data mining software was used for the thematic analysis of the interviews conducted with key Sydney Airport stakeholders.

Citation

Zakrzewski, D. (2008), "Assessing privatized airport performance from stakeholder viewpoints: a study of Sydney Airport", Epstein, M.J. and Manzoni, J.-F. (Ed.) Performance Measurement and Management Control: Measuring and Rewarding Performance (Studies in Managerial and Financial Accounting, Vol. 18), Emerald Group Publishing Limited, Leeds, pp. 253-272. https://doi.org/10.1016/S1479-3512(08)18011-X