IT IS LEGITIMATE TO BE UNAVAILABLE

Abstract

Differences between controlled time (your choice of how to use your time) and response time (meeting the demands on your time by other people) are described. It is suggested that managers can increase their controlled time, first by assessing priorities and second by screening out demands, by establishing work processes that are right for you. Examples of how to “close the door” in an open‐plan office are given.

Citation

Coates, J. (1990), "IT IS LEGITIMATE TO BE UNAVAILABLE", Industrial and Commercial Training, Vol. 22 No. 5. https://doi.org/10.1108/00197859010006482