Revitalizing TQM efforts: a self‐reflective diagnosis based on the theory of constraints
T.M. Simatupang
(Department of Production Technology, Massey University, Palmerston North, New Zealand)
S.F. Hurley
(Department of Production Technology, Massey University, Palmerston North, New Zealand)
A.N. Evans
(Department of Production Technology, Massey University, Palmerston North, New Zealand)
1248
Abstract
Product quality is merely a necessary condition for a firm to stay in the market. Yet most managers have not accepted this perceived reality. Highlights a self‐reflective diagnosis used to uncover the real contribution of TQM in achieving the firm’s global goal. Also introduces the theory of constraints as a powerful tool to guide decision processes that could bring the firm closer to its goal.
Keywords
Citation
Simatupang, T.M., Hurley, S.F. and Evans, A.N. (1997), "Revitalizing TQM efforts: a self‐reflective diagnosis based on the theory of constraints", Management Decision, Vol. 35 No. 10, pp. 746-752. https://doi.org/10.1108/00251749710192066
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited