Public libraries and adult learners

Abstract

Purpose

The purpose of this paper is to present a discussion of three “grey” areas which emerged from a study on adult learning provision both within and outside public libraries in England – formal and informal learning, promotion and attracting learners, and evaluation and feedback.

Design/methodology/approach

The paper utilises a literature review, interviews with the regional agencies of the Museums, Libraries and Archives Council (MLA), and interviews with a purposive select sample of public library services in England.

Findings

The public libraries sampled demonstrated their expertise in reaching out to a range of different social groups and their willingness to work with a variety of partners to provide the wide range of courses and services needed. Good reciprocal partnership relationships have been established. The need for more sophisticated market research and promotion is identified. Evaluation and feedback are subject to various interpretations and form an area surrounded by difficulties.

Research limitations/implications

The study undertaken for the MLA is the first phase of a project on public libraries and adult learners.

Practical implications

Examples of reciprocal arrangements and their implications are provided. The impact on library staff roles of the grey area between informal and formal learning is identified with different expectations for staff by different library authorities. The variety of methods used to promote adult learning services could be more sophisticated and specifically targeted in some communities. Highlights the conflict between obtaining robust feedback and the effect this may have on tentative learners by changing a relaxed informal atmosphere.

Originality/value

The paper draws on a study undertaken for the MLA that selectively reviews adult learning provision within and outside public libraries in England and identifies key strengths in public libraries for adult learners.

Citation

Ashcroft, L., Farrow, J. and Watts, C. (2007), "Public libraries and adult learners", Library Management, Vol. 28 No. 3, pp. 125-138. https://doi.org/10.1108/01435120710727974