Quality management in local government, the same as in the private sector but different
Leadership & Organization Development Journal
ISSN: 0143-7739
Article publication date: 1 February 1997
Abstract
Looks at the growing importance of quality management in local government. Identifies the current thinking behind total quality and the need to apply established theory in the public domain, and explores the approaches and methodologies which are currently available to do this. Develops a framework for total quality from the work of a number of quality gurus. This framework can be used to examine the key requirements of total quality implementation, and hence expanded to take account of the special purpose of, and constraining conditions which apply to, local authorities.
Keywords
Citation
Appleby, A. and Clark, A. (1997), "Quality management in local government, the same as in the private sector but different", Leadership & Organization Development Journal, Vol. 18 No. 1, pp. 29-36. https://doi.org/10.1108/01437739710156268
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited