Knowledge and IS implementation: case studies in physical asset management

Abstract

Information systems (IS) may be seen as a repository for knowledge. The challenge to practitioners is to use such technological developments as the basis for new working practices that lead to competitive success and growth. Knowledge, as a factor of production, is increasingly recognised for its relatively untapped contribution to more effective performance. IS developments and implementation are evaluated with great difficulty. The study looks to a new method of evaluating the effects of knowledge acquisition in physical asset management: through the benefits achieved from a maintenance management information system (MMIS). The experiences of four case organizations that had recently introduced an MMIS are studied. The knowledge acquired was categorised according to a structure by Bohn, and the benefits which accrued from the MMIS were classified using a benefits ladder developed by Farbey et al. The study suggests that where greater levels of knowledge resulted from the MMIS, higher level benefits were achieved.

Citation

Hipkin, I. (2001), "Knowledge and IS implementation: case studies in physical asset management", International Journal of Operations & Production Management, Vol. 21 No. 10, pp. 1358-1380. https://doi.org/10.1108/01443570110404763