Implementing enterprise resource planning systems with total quality control and business process reengineering: Survey results
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 April 2003
Abstract
The primary objective of an enterprise resource planning (ERP) system is to help integrate an organization's business operations and processes effectively and efficiently. Not all firms have been successful in their ERP implementations and to that end research has helped to identify many factors that might be critical to a successful implementation. Such factors as the use of business process reengineering (BPR), and establishing a total quality management (TQM) culture have all shown to play important roles in ERP implementation. The focus of this survey research on US electronic manufacturing firms is to identify successful integration sequences of TQM and BPR with ERP. The findings reveal that both the sequence of implementation and the strategies selected to initiate ERP systems can significantly impact business performance successfulness.
Keywords
Citation
Schniederjans, M.J. and Kim, G.C. (2003), "Implementing enterprise resource planning systems with total quality control and business process reengineering: Survey results", International Journal of Operations & Production Management, Vol. 23 No. 4, pp. 418-429. https://doi.org/10.1108/01443570310467339
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited