The role of socio‐cultural, political‐legal, economic, and educational dimensions in quality management
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 May 2003
Abstract
Quality management practices have recently flourished across the globe. In this research we review and integrate the literature by identifying and organizing significant research findings, and develop a conceptual model of the relationships between international environmental conditions (e.g. socio‐cultural, political‐legal, economic, and educational factors) and dimensions of quality management (e.g. strategic quality planning, customer focus and satisfaction, human resource development and management, information and analysis, management of process quality, and quality and operational results). The model developed here helps us move beyond examining the differences in quality practices across countries to an understanding of why such differences occur, and helps practitioners gain a better perspective on how quality management techniques can be adopted in different regions around the world.
Keywords
Citation
Prasad, S. and Tata, J. (2003), "The role of socio‐cultural, political‐legal, economic, and educational dimensions in quality management", International Journal of Operations & Production Management, Vol. 23 No. 5, pp. 487-521. https://doi.org/10.1108/01443570310471839
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited