Strategies for Managing the TQ Agenda
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 January 1994
Abstract
Reports the findings of a research project into the development of a total quality methodology for strategic use by senior management teams aimed at enabling them to audit current approaches, revise where necessary, and then implement in order to produce TQM programmes which are resilient in the medium/long term. Recounts the empirical and theoretical work underpinning a partially inductively derived map of approaches to TQM, comprising four TQM paradigms which are postulated to be the product of managerial mindsets and which result in predominant and implicit TQM cultures in management teams. Explores the role of TQM in strategic cultural change. Finally details the development of a methodology (TQM2) based on the research findings.
Keywords
Citation
Smith, S., Tranfield, D., Foster, M. and Whittle, S. (1994), "Strategies for Managing the TQ Agenda", International Journal of Operations & Production Management, Vol. 14 No. 1, pp. 75-88. https://doi.org/10.1108/01443579410049261
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited