Quality Assurance in Human Resource Management for Computer‐integrated Manufacturing

Abstract

Just as materials undergo acceptance sampling to improve quality, so should the human resources undergo acceptance sampling to improve the quality they contribute to a product. The importance of high quality human resources in computer‐integrated manufacturing (CIM) production environments is particularly important because of the technology that is at risk to operator control. Suggests that the development of a quality assurance programme for screening human resources that work in CIM environments improves product quality and reduces technology risk. Outlines a quality assurance programme for human resources, along with an illustrative application of how acceptance sample methods can be used in the programme.

Citation

Thorp, C.D., Torrence, W.D. and Schniederjans, M. (1994), "Quality Assurance in Human Resource Management for Computer‐integrated Manufacturing", International Journal of Operations & Production Management, Vol. 14 No. 2, pp. 18-30. https://doi.org/10.1108/01443579410053185