Stress and satisfaction as a function of technology and supervision type

Abstract

Using two car assembly plants, investigates differences in stress and satisfaction based on: the nature of supervision (production vs maintenance); the nature of technology (traditional vs computer‐based); and the combined interaction effect of supervision type and technology. The two plants had similar conditions. One plant, however, used traditional assembly line technology, while the second was based on integrated automation. The results showed that, regardless of the type of technology, maintenance supervisors expressed a significantly higher level of stress than production supervisors. Variability related to interactions of supervision and technology were significant in the case of stress and satisfaction. Discusses implications for stress reduction and increased satisfaction.

Citation

Blake, C.G., Saleh, S.D. and Whorms, H.H. (1996), "Stress and satisfaction as a function of technology and supervision type", International Journal of Operations & Production Management, Vol. 16 No. 5, pp. 64-73. https://doi.org/10.1108/01443579610113951