Modelling the impact of reengineering with system dynamics
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 September 1998
Abstract
A high level model of the organisation is built using the system dynamics method and an operations management perspective. The organisation is portrayed as a process linking the key competitive capabilities of cost, quality, time and flexibility. Empirical data are used to calibrate the model and predict improvements stemming from business process reengineering (BPR). The model is evaluated and suggestions made for future developments. The study highlights the need for more data on the outcomes of BPR and the need for more knowledge on how competitive capabilities are linked.
Keywords
Citation
Burgess, T.F. (1998), "Modelling the impact of reengineering with system dynamics", International Journal of Operations & Production Management, Vol. 18 No. 9/10, pp. 950-963. https://doi.org/10.1108/01443579810225540
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited