An investigation of quality culture development in UK industry
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 July 1999
Abstract
Describes results of research at the University of Liverpool into the level of quality culture development in UK manufacturing industries. The study identified the important factors that influence the development of a culture that complements total quality implementation. These factors are the basis for the development of a framework to assist in culture change. The research approach consisted of a questionnaire survey and structured interviews in industrial organisations to examine development in the identified areas of quality culture – senior management leadership, employee involvement and empowerment, customer focus, supplier partnership, teamwork, effect of CEO and open corporate culture. The research results provide an understanding of the vital relationships between quality culture and the activities undertaken by organisations, and serve as a guide for the development of a much desired but often elusive organisational culture.
Keywords
Citation
Adebanjo, D. and Kehoe, D. (1999), "An investigation of quality culture development in UK industry", International Journal of Operations & Production Management, Vol. 19 No. 7, pp. 633-650. https://doi.org/10.1108/01443579910271656
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited