SUPER improvements in business performance

Abstract

Businesses are constantly seeking ways of maintaining their competitive advantage, of meeting customers’ needs and increasing market share. There is now a range of methodologies, such as business process improvement (BPI) available to analyze performance and identify areas of weakness. While such processes can produce excellent results, time and resources must be devoted to selecting the most appropriate process. SUPER is a methodology which incorporates the selection within the process resulting in a more focused approach.

Citation

(2002), "SUPER improvements in business performance", Strategic Direction, Vol. 18 No. 1, pp. 16-18. https://doi.org/10.1108/02580540210793158