The new improvement frontier: Developing lean administration

Abstract

Purpose

Reviews the latest theories on process efficiency.

Design/methodology/approach

This briefing is prepared by an independent writer.

Findings

Shows the progress of lean processes in areas outside manufacturing.

Originality/value

Highlights some advantages to “lean environments”, with potentially huge reductions in administration costs and major improvements in customer services.

Citation

(2005), "The new improvement frontier: Developing lean administration", Strategic Direction, Vol. 21 No. 11, pp. 33-35. https://doi.org/10.1108/02580540510630731