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Assessment of facilities management performance – what next?

Dilanthi Amaratunga (Dilanthi Amaratunga is a lecturer attached to the Department of Building Economics, University of Moratuwa, Sri Lanka and currently reading for the PhD at the School of Construction and Property Management at the University of Salford, UK.)
David Baldry (David Baldry is a lecturer attached to the School of Construction and Property Management at the University of Salford, UK.)
Marjan Sarshar (Marjan Sarshar is the Director of Construct IT at the School of Construction and Property Management at the University of Salford, UK.)

Facilities

ISSN: 0263-2772

Article publication date: 1 January 2000

6512

Abstract

Facilities management operates on the premises that the efficiency of any organisation is linked to the physical environment in which it operates and that the environment can be improved to increase its efficiency. This has increasingly become an important function of the built environment. This paper looks at performance measurement of facilities management practices and argues that the future of performance assessment of facilities management will have to shift in emphasis towards a measurement and management system. It further discusses the potential for the application of such a management system, the balanced scorecard, through which facilities management performance assessment may be explored.

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Citation

Amaratunga, D., Baldry, D. and Sarshar, M. (2000), "Assessment of facilities management performance – what next?", Facilities, Vol. 18 No. 1/2, pp. 66-75. https://doi.org/10.1108/02632770010312187

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited

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