Improving the delivery of patient services: alternative workplace strategies in action

Abstract

Alternative workplace strategies (AWS) are more commonly associated with changes in the office environment, particularly those impacted by the adoption of technology. Using a case study, this paper attempts to interpret AWS by examining the redesign of a comprehensive paediatric rehabilitation centre at a general acute hospital. By adopting a non‐territorial work environment, the hospital facility management team was able to foster a shared and common vision: a “department without walls”. The paper describes how this resulted in an improvement in service quality for the handicapped children and enhanced communications between the professionals, patients and their families.

Citation

Gilleard, J.D. and Chi‐keung Tarcisius, L. (2003), "Improving the delivery of patient services: alternative workplace strategies in action", Facilities, Vol. 21 No. 1/2, pp. 20-27. https://doi.org/10.1108/02632770310460513