Management of client requirements for design and build projects in the construction industry of Hong Kong

Abstract

Purpose

This paper aims to investigate the prevailing practice of managing client requirements for design and build (D&B) construction projects in Hong Kong. It attempts to evaluate the limitations and addresses the need for a practical framework for facilitating the implementation of client requirements management within the industry.

Design/methodology/approach

Two research instruments were used in this paper: semi‐structured interviews and case studies.

Findings

The study revealed that the limitations of the current practice included the lack of a comprehensive client's project brief, inadequate involvement of client in the briefing process, the lack of impartial agents, the controversy caused by the uncertain legal status of end‐users and the improper timing of raising requirements by key project stakeholders. Recommendations are given that an inclusive project brief is necessary in clarifying the goals and covering all‐rounded perspectives. A practical framework is needed to improve the client requirements management practice within the construction industry.

Research limitations/implications

The D&B procurement system adopted in Hong Kong actually exists in various forms within the construction industry, which differ from the prototype that has long been recognized. Therefore, a more detailed study into D&B projects covering a broader area is necessary in the future.

Originality/value

Little research work has been undertaken on the study of client requirements management, especially for D&B construction projects. This paper has improved the comprehension of the nature of client requirements and has provided valuable insights into the prevailing problems associated with the management of client requirements.

Citation

Yu, A.T.W., Chan, E.H.W., Chan, D.W.M., Lam, P.T.I. and Tang, P.W.L. (2010), "Management of client requirements for design and build projects in the construction industry of Hong Kong", Facilities, Vol. 28 No. 13/14, pp. 657-672. https://doi.org/10.1108/02632771011083694