Proactive outsourcing ‐ a strategic partnership: Rank Xerox Technical Centre

Abstract

Examines the outsourced facilities management operations at the Rank Xerox Technical Centre ‐ the flagship European Research and Development Centre for the Document Company, providing expertise in document processing to 129 countries worldwide. Demonstrates the proactive role taken by the FM company, CBX Ltd, in developing FM strategies and operations which support RX business objectives at this prestigious site. Details the parameters around which successful FM is implemented and measured. Provides performance indicators to assess the approach against benchmark levels in key FM categories.

Citation

Houston, A. and Youngs, G. (1996), "Proactive outsourcing ‐ a strategic partnership: Rank Xerox Technical Centre", Facilities, Vol. 14 No. 7/8, pp. 40-47. https://doi.org/10.1108/02632779610123371