Experiences of ISO 9000 with small firms in building services

Abstract

Describes an approach for overcoming some of the barriers to achieving ISO 9000 faced by small firms in the building services sector. Draws on the experiences of several firms to illustrate the importance of partnerships in overcoming some of the difficulties in translating the standard, with its manufacturing bias, to the business of small service organizations. It is apparent that the overlap between sections within the standard means that in satisfying some paragraphs others are also satisfied. This can be a source of confusion for the owner‐manager of a small firm grappling with the concepts of ISO 9000.

Citation

Atherton, M.A. and Austin, P. (1996), "Experiences of ISO 9000 with small firms in building services", Facilities, Vol. 14 No. 10/11, pp. 25-27. https://doi.org/10.1108/02632779610129122