Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait

Abstract

Purpose

The purpose of this paper is to investigate the organizational factors and human motivations affecting information systems and information technology (IS/IT) usage and user's satisfaction in an Arabic country.

Design/methodology/approach

The study develops a research model that links three organizational factors (top management support – TMS, availability of training, and user's involvement) to IS/IT usage and end‐user's satisfaction via the mediation of TAM beliefs (usefulness and ease‐of‐use) by 382 IS users. The model was examined through the LISREL.

Findings

The results indicate that IS/IT usage and user satisfaction is largely influenced by perceived usefulness. Among the organizational factors, TMS was found to have the strongest effect on IS/IT usage and user's satisfaction, followed by availability of training and user involvement.

Research limitations/implications

This study focuses on perceptions of respondents from public organizations who have had high experience with IS/IT. These perceptions are based on a one‐time survey. For better validity, a longitudinal study with additional variables is needed.

Practical implications

This study is useful for practitioners who want to increase and boost system usage and user's atisfaction in the Arab region.

Originality/value

This paper highlights the motives of IS/IT usage and user's satisfaction in the Arab world and to educate researchers about how IS/IT is perceived by end‐users in Kuwait.

Citation

Rouibah, K., Hamdy, H.I. and Al‐Enezi, M.Z. (2009), "Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait", Industrial Management & Data Systems, Vol. 109 No. 3, pp. 338-356. https://doi.org/10.1108/02635570910939371