Total Quality Control: The Repair Facility

Abstract

Defines the significant role of the repair facility in customer satisfaction. Defines elements of the repair cost and discusses alternative repair strategies. Illustrates the relationship between repair strategies and total cost of repair and determines the strategy that provides the highest repair quality at a minimum total cost. Provides guidelines for implementing the optimal strategy.

Citation

Ardalan, A., Hammesfahr, J. and Pope, J. (1992), "Total Quality Control: The Repair Facility", Industrial Management & Data Systems, Vol. 92 No. 8, pp. 7-10. https://doi.org/10.1108/02635579210019802