Quality Systems at Carello Lighting

Abstract

Deals with two main areas of the quality system of a world leader in the vehicle lighting industry: conformance to recognized motor industry quality standards (such as the Ford Q101 discipline) and implementation of a TQM programme. First discusses improvements to ensure compliance to standards then describes an approach employed to gain certification to the ISO 9000 standard. The strategy developed for achieving certification ensures that the problems encountered during the development of the quality system improvements will not be repeated. The second strategy is the TQM programme. Deals specifically with one element of this ‐quality costing. Describes how the costing system is being implemented, the problems encountered and the ways in which the company plans to overcome them. One of the main conclusions is that the resultant benefits are already extensive and are likely to prove essential to the future performance of the business.

Citation

Bohoris, G., Coombes, J., Hamer, T. and Pickering, A. (1993), "Quality Systems at Carello Lighting", Industrial Management & Data Systems, Vol. 93 No. 4, pp. 3-7. https://doi.org/10.1108/02635579310037568