Implementing quality in property management – The case of Singapore
Lawrence Chin
(Centre for Real Estate Studies, National University of Singapore, Singapore, and)
Lam Khee Poh
(Faculty of Architecture, Building and Real Estate, National University of Singapore, Singapore)
2995
Abstract
This paper examines the property management industry’s attitude in Singapore towards quality. The survey findings show that more firms are becoming aware of the benefits of seeking ISO certification and seeing the need for adopting quality practices in order to have a competitive edge. A case study of an actual property management firm documents the process and procedure in implementing a quality system and in seeking ISO 9000 certification.
Keywords
Citation
Chin, L. and Khee Poh, L. (1999), "Implementing quality in property management – The case of Singapore", Property Management, Vol. 17 No. 4, pp. 310-320. https://doi.org/10.1108/02637479910299624
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited