Improving Interlending through Goal Setting and Performance Measurement

Abstract

The local availability of needed publications is, from most users′ point of view, probably the most appropriate measure of a library′s effectiveness. Although immediate availability is the ideal, interlending offers a way to improve availability over time. With the goal of maximum availability in the shortest possible time, the interlending section of the Unisa Library has developed a number of performance measures to determine its effectiveness. The performance measures were instrumental in targeting problem areas which could contribute to a more effective service by technological and other means. Briefly describes the rationale behind the performance measures and the actual performance attained, as well as the factors contributing towards their improvement.

Citation

Willemse, J. (1993), "Improving Interlending through Goal Setting and Performance Measurement", Interlending & Document Supply, Vol. 21 No. 1, pp. 13-17. https://doi.org/10.1108/02641619310154322